Difficult Conversations 10 Steps to Becoming a Tackler not a Dodger for Financial Services


Over the last five years, there has been a 65% increase in the number of organisations engaging in Difficult Conversations training. In the financial services sector, the environment that professionals are working in is becoming increasingly more difficult. This can relate to tackling a team member’s underperformance, being asked to take on increased workload, dealing with difficult customers or having a challenging conversation with a colleague. Research shows that over 72% of people in the workplace dodge a difficult conversation rather than tackle it.

In the financial services sector, like many other workplaces there are both tacklers and dodgers. A tackler is a person who deals with situations as and when they arrive, regardless of their potential awkwardness or unpleasantness. They don’t procrastinate or put things off no matter how unappetising the impending conversation might be. To a tackler, the right outcome is the key.

Making a habit of dodging difficult conversations can cause damage. It can impair your own health and the productivity of your department.

For further information about bringing Difficult Conversations 10 Steps to Becoming a Tackler not a Dodger to your organisation, please contact Rosalind Bayliss on

0330 100 0809

or email helen.robinson@globis.co.uk