Difficult Conversations 10 Steps to Becoming a Tackler not a Dodger for the retail sector  


Over the last five years, there has been a 65% increase in the number of organisations engaging in Difficult Conversations training. In the retail sector, the environment that professionals are working in is becoming increasingly more difficult. This can relate to tackling delicate situations with a customer over the telephone, saying no, managing challenging behaviour on the shop floor or dealing face to face with irate customers. Research shows that over 72% of people in the workplace dodge a difficult conversation rather than tackle it.

In the retail sector, like many other workplaces there are both tacklers and dodgers. A tackler is a person who deals with situations as and when they arrive, regardless of their potential awkwardness or unpleasantness. They don’t procrastinate or put things off no matter how unappetising the impending conversation might be. To a tackler, the right outcome is the key.

Making a habit of dodging difficult conversations can cause damage. It can impair your own health and the productivity of your department.

For further information about bringing Difficult Conversations 10 Steps to Becoming a Tackler not a Dodger to your organisation, please contact Helen Robinson on

0330 100 0809

or email on helen.robinson@globis.co.uk