“Perfect balance between theory and practice – well researched and dynamic and relevant to both work and daily life.”


“An excellent course which has developed my skills in difficult conversations… Thoroughly enjoyed – excellent tutor.”

Gail Baxter, North Lincolnshire and Goole Hospitals NHS Foundation Trust

“Excellent presenters – Very effective. Content is outstanding and delivery is even better! Thank you!”

Shannon Betterman, Enterprise-Rent-A-Car

“This was just the right course to enable me to deal with issues at work”

Maria McClure, Teacher, Farnborough College of Technology

“The trainer, Errol, was fantastic! Motivational and inspiring!”

Roisin McKiernan, Bridgewater Community NHS Trust

“I think the course was brilliant overall and I couldn’t think of any ways to improve it!”

Sharon Salter, District Nurse, Milton Keynes Community Health Trust

“The most excellent course I have ever attended.”

OJ Paulson, Consultant Paediatrician, Milton Keynes Community Health Trust

“This was one of the best courses I have been on.”

Christine Hunt, Paediatric Nurse, Milton Keynes Community Health Trust

“We have learnt so much.”

Annemarie Williams, the BRIT school

“I found the day educational, entertaining and stimulating. Great speakers.”

Jo Arrowsmith, Fortismere School

“Informative, useful and entertaining – delivered with enthusiasm – Will Davis is an excellent speaker.”

J Crawford, University College Birmingham

“A very effective session. Even though there were plenty of exercies I did not feel uncomfortable with them, which can often be the case in training events.”

Claire Hayes, University College Birmingham

“The practical activities were excellent, especially the role play at the end of the day.”

Martin Stephens, University College Birmingham

“Thanks very much, really enjoyed the course.”

Annie Watts, Nursing and Midwifery Council

“It was an excellent course, Errol was inspirational and the people in attendance were open and giving.”

Stephen Oliver,  Woodfines Solicitors

“This should be offered to all staff across the NHS.”


“I really enjoyed the course, although I was apprehensive as I thought it would give me challenges – and I was right!”


“Very interesting and helpful advice.”


“A very enjoyable course with a lively presenter who held our attention all day.”


“Good mix of group work and taught information.”


“Lots of tips and hints that I think are all useable and doable in my working practice.”


“Very motivational trainer who has provided techniques for self empowerment.”


“The trainer’s belief, enthusiasm and energy made the whole experience fabulous!”


“The facilitator was very very good, he made the course enjoyable and interesting. I learnt a lot and intend to use all of the information.”


“This course was very good. It gave me some ‘nuggets’ that I can really use and are invaluable to my current learning and current situations I need to tackle. Certainly one of the more interesting training courses I have been on.”


“The delivery of the training was very good, role plays were very interesting. Good tackling techniques were taught.”


“Very useful, well delivered, confirmed and reaffirmed good practice.”


“It was all enjoyable and very relevant to practically all roles from my organisation. A must for anyone.”


“I found it all interesting and informative.”


“I enjoyed gaining knowledge about the key techniques.”


“This was brilliant, both for work and my personal life.”

In-house delegate

“I thoroughly enjoyed the course and have learned a great deal about dealing with people as well as myself.”

In-house delegate

“Very energetic session – everyone got involved and really enjoyable. Kept your attention all day.”

In-house delegate

“Very enjoyable, knowledgeable presenter. Good mix of serious subject with humoured input. Got a lot out of it.”

In-house delegate

“I really enjoyed the day and feel that I will benefit from the discussions and information.”

In-house delegate

“Very good and lots of ideas to take away.”

In-house delegate