The Course

• Are you one of the 72% of managers who find it uncomfortable to have difficult conversations?
• Do you find yourself dodging rather than tackling them?
• Could you benefit from a confidence and skills boosting workshop session?

Context

Over the past five years, this course has become Globis’ most popular one day training course. In the twenty first century, difficult conversations are everywhere. Whether we’re at home, at work or in a social situation, unwanted subjects can be suddenly raised which demand you to do either one of two things – to tackle the conversation or to dodge it. All of us react in different ways, indeed some may choose to tackle one subject and dodge the next, but all too often in the current climate, those in management positions whose job it is to deal with potentially difficult or damaging situations are dodging more than they are tackling – 72% of them, according to a recent study.

Recently, organisations have been faced with economic uncertainty, budget cuts, rising unemployment, constant change and performance issues. These have increased the need for difficult conversations. The ‘How to’ Managing Difficult Conversations series has been launched in response to a growing demand from managers requesting help to prepare for situations they are facing. It will help you ensure that you get the outcome you want from a conversation you don’t.

“Probably the most informative and educational session of its type I have attended. A must for all managers and aspiring managers.” Alan Kibbur, New Charter Housing Trust Group, January 2011

Aim of the course

This one day course will help you understand that difficult conversations do not need to be as daunting as they appear, and will highlight the benefits that managing difficult conversations can bring to you as an individual, and to the organisation. You will learn how to manage difficult conversations, still achieve business objectives and keep important relationships intact.

Content

By the end of the session delegates will have learned ten practical steps to enable them to address difficult issues and tackle potentially awkward situations. The course covers the following steps:

Who should attend?

You should attend this course if you are:

• Preparing to give a series of tough messages at work.
• About to embark on a discussion about poor performance.
• About to go through a redundancy programme.
• Uncomfortable about giving bad news.
• About to announce a programme of change.
• Interested in learning about key techniques that can be used when giving difficult messages

Training options

There are four ways in which we are able to deliver this highly engaging training session:

• Public courses
• In-house courses
• Licensing training
• Bite-size training